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FAQs


Once I select a device I want, how long does it take to receive it?

All devices posted to our inventory are ready for pick-up. Once you have signed and returned the Liability Release Form, you can arrange to collect your equipment, often within a few days. If you require delivery, it may take two or more weeks before our driver can get it to you. Learn more about pick-up and delivery.

Is there a delivery fee?

We request $20.00 to cover costs associated with delivery. This fee is waived in cases of financial hardship. Smaller items may be mailed via FedEx or included with larger items for delivery.

Are there shipping charges?

At your request and expense, REquipment will mail smaller devices via FedEx. Shipping costs should be considered when ordering a single smaller item. Smaller items may also be delivered with larger devices or picked up in person from partner reuse locations at no cost.

Do I need a doctor’s letter or OT/PT evaluation to be eligible to receive a piece of durable medical equipment?

No, doctor’s letters and evaluations are not required to receive our durable home medical equipment. However, if you have never used a power wheelchair, scooter, or stander, we advise you to discuss your needs with a medical professional to ensure you select the proper device.

Do I need proof that my medical insurance won’t cover the device?

No, it is not necessary to prove that you have sought other means of funding the device.

Do you provide medical equipment to people living outside of Massachusetts?

The program is for residents of Massachusetts.

If the durable medical equipment breaks, do you pay to fix it?

When you accept delivery of the DME, you sign a statement agreeing to accept it “as is” and assume responsibility for any future repairs. (See our listing of DME repair vendors .) However, if your equipment is unusable within a month of receipt, you may request a substitute (subject to equipment availability).

Do I have to return the device if I no longer need it?

REquipment is not a loaner program, so you are not required to return it. However, you agreed at the time of delivery that you would not sell it. If it is still in good working order, please get in touch with us to help find your device a new home.