March 25, 2025
If you follow REquipment on Facebook or Instagram, you know we’ve been celebrating #TestimonialTuesday for a while now. This is an opportunity for the program to share shoutouts from the REquipment community about how the program has made life a bit easier.
For as long as the program has been running, we’ve shared stories and quotes from program users in our annual reports and this blog. Please know that the staff works hard to earn them. No one takes your thanks and support for granted.
But they boost days spent answering the phones and navigating urgent needs REquipment cannot always solve.
In the past, these testimonials have come from calls and emails and in-person at pickups and dropoffs. Lately, however, and much to the boon of the program, they are gleaned from satisfaction surveys.
This is because we’ve created a new online form to receive your ratings and sent out the call to gather those cards. Our largest funder, MassAbility, requires us to collect “satisfaction” data, which the agency, in turn, needs for its federal reporting purposes. We have to show results not only in the numbers of people served but also in the satisfaction of program users. And if we fall short, we want to know why and have an opportunity to make it right or clarify our program policies.
Have you completed the satisfaction survey for equipment provided by the program? The form asks three simple questions and has an optional comments box. Another option is the hardcopy postcard we provide with delivered devices.
We are working to improve the response rate of those surveys. If you know your request ID number, it takes just a moment to check off those boxes. If you use the link to the survey we emailed you, that request ID number will already be filled out on the form.
Your feedback is so helpful. And it means the world to the REquipment program’s hardworking staff.
